Ltd Facts The UK company register, as filed

Register entry · No. 03316394

INSTITUTE OF CUSTOMER SERVICE

Active PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) Incorporated 11 Feb 1997

Checks

No warning signs 8 clear · 6 can't tell yet

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    Filing history (form AA01)
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    Office moves

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    Filing history (form AD01)
  • Clear
    Company status

    Active.

    Companies House register
  • Clear
    Accounts on time

    Next due 31 Dec 2027.

    Companies House register
  • Clear
    Confirmation statement on time

    Next due 25 Feb 2027.

    Companies House register
  • Clear
    Owners

    No individual or entity with signficant control

    People with significant control · See it
  • Clear
    Last filed accounts

    Net assets £324,111.

    Accounts to 31 Mar 2026 · See it
  • Clear
    Charges

    None registered.

    Companies House register
  • Clear
    Trading history

    Incorporated 11 Feb 1997 (29 years ago).

    Companies House register
  • Clear
    Name changes

    Never renamed.

    Names over time

From the public register, filing history, officers, owners and filed accounts, as of 29 Oct 2026. Not a credit score or advice: open the filings before relying on them. JSON

  1. Registered office

    GROUND FLOOR 4, GAINSFORD STREET, LONDON, ENGLAND, SE1 2NE

    As filed with Companies House.

  2. Nature of business

    • 94120 Activities of professional membership organizations

  3. Accounts

    Next due
    31 Dec 2027
    Last made up to
    31 Mar 2026
    Type
    FULL

  4. Confirmation statement

    Next due
    25 Feb 2027
    Last made up to
    11 Feb 2026

  5. Charges

    Outstanding
    0
    All time
    0

  6. Names

    1. INSTITUTE OF CUSTOMER SERVICE current

Figures

Year endTurnoverProfitCashNet assetsStaff
31 Mar 2026 — £-217,899 £5,636,013 £324,111 40
31 Mar 2025 — £-532,496 £5,421,753 £542,010 44
31 Mar 2024 — £174,543 £6,007,699 £1,074,506 39
31 Mar 2023 — £-248,080 £5,677,471 £899,963 38
31 Mar 2022 * — £228,592 £6,029,214 £1,148,043 41

* From the following year's accounts (prior-year figures).

People

Officers

Fetching them from Companies House. They appear here within a few minutes.

Named in the filed accounts meanwhile (not the register; no dates or whether still in office):

  • W Armah · Secretary, named in the accounts to 31 Mar 2026
  • Shirley Fell · Director, named in the accounts to 31 Mar 2026
  • Jonathan Cowie · Director, named in the accounts to 31 Mar 2026
  • Joanna Causon · Director, named in the accounts to 31 Mar 2026
  • Jacqueline Starr · Director, named in the accounts to 31 Mar 2026
  • Graham Edwards · Director, named in the accounts to 31 Mar 2026
  • Giles Hawke · Director, named in the accounts to 31 Mar 2026
  • David MacLeod · Director, named in the accounts to 31 Mar 2026
  • Chris Pitt · Director, named in the accounts to 31 Mar 2026

Owners and controllers All 1, with past →

No individual or entity with signficant control

From the public register. We show month and year of birth only, and no addresses. Privacy and your data

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Questions

Is INSTITUTE OF CUSTOMER SERVICE still trading?

The register shows INSTITUTE OF CUSTOMER SERVICE as active.

What does INSTITUTE OF CUSTOMER SERVICE do?

It files the industry code 94120 (Activities of professional membership organizations).

When was INSTITUTE OF CUSTOMER SERVICE set up?

It was incorporated on 11 February 1997.

When are INSTITUTE OF CUSTOMER SERVICE's accounts due?

Next accounts are due by 31 December 2027. The last accounts were made up to 31 March 2026.

When is INSTITUTE OF CUSTOMER SERVICE's next confirmation statement due?

By 25 February 2027.

Similar companies

Same industry code (94120), active, set up around the same time. More in this industry →

  1. 03502244 WORLD FEDERATION OF NEUROLOGY Active PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) Inc. 30 Jan 1998 94120 · Activities of professional membership organizations
  2. 03499590 SYSTEMS AND COMPLEXITY IN ORGANISATION LTD Active PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital) Inc. 27 Jan 1998 94120 · Activities of professional membership organizations
  3. 03493607 SOUTH EASTERN SOCIETY OF CHARTERED ACCOUNTANTS LIMITED Active PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital) Inc. 16 Jan 1998 94120 · Activities of professional membership organizations
  4. 03482958 BRITISH ORTHOPAEDIC ASSOCIATION Active PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) Inc. 12 Dec 1997 94120 · Activities Of Professional Membership Organizations
  5. 03468194 EASTERN LANDLORDS ASSOCIATION Active PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption) Inc. 19 Nov 1997 94120 · Activities of professional membership organizations

The file

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Source: Companies House, data file of 2026-10-01 and its live updates. View on Companies House